Customer Help
Have questions about your orders or shipping? We’re here to help. Explore our FAQs or contact us directly.
Common purchase queries answered
Orders and Shipping
Delivery time depends on the destination and the shipping method selected.
Local delivery orders are delivered within 2 to 4 hours after the order is placed, as long as it’s within our delivery hours.
Nationwide orders are processed within 1–2 business days and delivered in 3 to 7 business days within the United States.
During high-demand seasons like holidays, delivery may take longer.
You will receive a tracking number by email once your order has shipped.
Creating an account is quick and easy.
Click the user icon or the “My Account” link at the top of the site.
Enter your email and create a password.
You can also create your account during checkout.
Having an account allows you to track your orders, save your address, and check out faster in the future.
If you haven’t placed your order yet:
You can update your shipping address during the checkout process, before completing your purchase.
If you already placed your order:
Contact us as soon as possible via WhatsApp or email with your order number and new address.
If the order hasn’t shipped yet, we’ll update the address for you.
If the order has already shipped, we won’t be able to make changes.
Once your order has shipped, you will receive an email with a tracking number.
Click the link to see the current status and location of your package in real time.
If you chose local delivery, you will receive a direct message or call when your order is on the way.
No. For your security, we do not store your credit card information on our website.
All payments are processed through secure, certified payment gateways (Clover), which protect your data with encryption technology.
Your payment information is safe and used only during the checkout process.
Yes, we charge sales tax, but only on certain items.
Food products are tax-exempt according to Texas state laws.
However, beverages, accessories, and non-food items may include sales tax.
The exact amount is calculated automatically and displayed during checkout.
At this time, we only ship within the United States.
We do not offer international shipping outside the country.
If you have questions about delivery areas within the U.S., please contact us for assistance.
In most cases, yes.
However, depending on the size, weight, or availability of the products, your order may arrive in multiple separate packages.
We always try to minimize the number of shipments so you receive everything together whenever possible.
If you need to swap an item
Returns and Exchanges
We do not accept returns for broken or damaged orders unless you contact us first.
Please contact us immediately if your order arrives damaged.
You will need to send photos of the damaged product so we can assess the situation and offer a refund or replacement.
Returns and refunds are not accepted without this prior process.
If you received an item different from what you ordered, please contact us immediately.
Send us photos of the incorrect item along with your order number so we can correct the mistake.
We will offer you a refund or replacement according to your preference.
Please do not return any items before contacting us.
We are very sorry that your order arrived damaged.
Please contact us immediately and send photos of the damage along with your order number.
We will assess the situation and offer you a refund or replacement as appropriate.
Please note that we do not accept returns without this prior process.
We only accept returns that have been pre-authorized by our customer service team.
If your return is approved, we will provide you with the exact address to send the product.
Please do not send any items without first obtaining this authorization and the correct shipping address.
You can easily contact us for support through the following channels:
WhatsApp: (832) 817-3611
Email: info@cafepinarkaty.com
Phone: (832) 817-3611
Live chat available on our website for quick answers and personalized assistance.
Our team is ready to answer your questions and help with any order-related issues.
If you haven’t placed your order yet, you can correct the address during checkout before completing your purchase.
If you already placed your order, please contact us as soon as possible with your order number and the correct address.
If the order hasn’t shipped yet, we can update the address.
If it has already shipped, we won’t be able to change the delivery address.
You can request changes or cancellations before your order is processed and shipped.
Please contact us as soon as possible with your order number to check if it’s possible.
Once the order has shipped, we cannot guarantee changes or cancellations.
We currently do not offer pre-orders for sold-out items.
We recommend subscribing to our mailing list or following us on social media to get notified when the product is back in stock.